Best Practices of a Multigeneration Agency – Clear Roles
All this week we’re diving into an interesting topic that you’ve definitely encountered in this industry before: multigenerational insurance agencies, and how to make them work. For that to happen, you need to understand the best practices of a multigenerational agency.
Why do you need clear roles in a multigenerational insurance agency? For one thing, so everyone keeps their cool. But for another, because it’s overall better for everyone.
So what are the best practices of a multi-generational insurance agency? First of all, there needs to be really clear guidelines. This means clarifying roles, responsibilities and timelines, and not leaving things up to chance or random decisions.
There should also be very strategic handoff and turnover plans. Even when legacy employees are doing great work, there will be some point in time where a transition is made. And it’s better to map it out, say, with a five-year outlook, than to wing it with no clear plan.
Even if there’s trust because there are family members involved, there needs to be strategy and tact when dealing with a multigenerational insurance agency. Legacy employees don’t want to feel like they’re being pushed out, while new employees want to get a fair shake at things.
The hardest part about multi-generational agencies is when there isn’t a plan. And in order for agency employees and owners to be happy in a multigenerational insurance agency, there needs to be clarity, especially when it comes to roles.
Follow Us on Social Media
Follow us on social media to get a daily dose of our 3 Minute Videos, to help you on your journey to becoming a Ridiculously Amazing agent. We share our videos on Youtube, Instagram, Facebook, Twitter and Linkedin.
