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4 False Beliefs In Insurance

Posted on June 18, 2021 by Alex Arellano

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Insurance False Beliefs

This week we’re starting our next series, and diving into four major insurance false beliefs that we see out there in agencies. Today’s false belief is the idea of doing things fast versus doing things right. One of the most common insurance false beliefs is that clients want you to do something fast, instead of doing it right the first time. But this is something that most often isn’t the case, and here’s why:

“We have to get out of this idea of transaction, transaction, transaction, bury our head and steam through everything. Because it’s not gonna win in the long run.”

 

Why Insurance Agents Have No Time

All this week we’re tackling false beliefs that insurance agents have, and this one is definitely one that you’ve either heard or said before: the fact that insurance agents have no time. When we work with agencies, time and time again we hear how busy they are, and how no one has any time to get anything done. So let’s talk about why insurance agents have no time, and what to do about it. 

“In insurance we don’t have any plans other than ‘we’re gonna go on a rollercoaster of a day and kill ourselves’ and it’s literally working the most inefficient way possible.”

 

Insurance Service Phone Time

Our next insurance false belief is something we hear all the time in insurance agencies, and it’s the idea that clients don’t want phone time with you. We hear this time and time again in agencies, and the truth is, when it comes to insurance service phone time, how do you know for a fact that clients don’t want to be on the phone with you? Most of the time that idea is not actually based on fact, and when someone calls in to make a payment, they’re not expecting the call to be any particular length of time. While they’re not expecting a laborious process, they don’t expect that call to be a certain duration. Here’s what else you need to know about insurance service phone time:

“My inclination is when people here say “They don’t want to be on the phone with us” the real story is actually ‘I don’t feel like I have time for that.”

 

Which Is More Important: Sales or Service in Insurance?

All this week we’ve been covering false beliefs that run rampant in insurance agencies. This last one is a false belief we see time after time: it’s the idea that you can’t tackle both sales and service in insurance.

“You may think I can’t get to it, that’s a whole different hat, I have to go into ‘sales mode,’ I’m going to stay in service mode. The best account managers out there make it one fluid motion, no big deal.”

 

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