Every now and again we like to post some great information on emerging vendors in the insurance space. As we all know technology advancements that are adopted can make everyone’s life much easier and continue the pursuit of having your team focus on customer care rather than clicks or work that bogs down the process. We are pleased to announce a new development from a great partner of Agency Performance Partners-Bluewave.
For those of you not familiar with Bluewave they are a phone system specifically designed for the insurance space. Here are some core features:
- Auto Attendants
- Call Routing
- Mobility Apps
- Music on Hold
- Chat
- Faxing
- CRM Integration
- Drag and Drop Call Management
- Click to Dial Web Plugin
- Audio Conferencing
- Advanced Call Center Functions
- Real Time Call Monitoring
They have just launched a new integration with AMS 360. The launch of the AMS360 integration has been spectacular and tested by several agencies currently using the integration. Initial feedback is all positive and we look forward to more innovations with it down the road.
Bluewave can now automatically find your caller’s policy record in AMS360 without any human intervention. Previous Bluewave integrations have shown an average of 1 man hour per week per person reclaimed to focus on revenue generating opportunities.
That’s 50 hours per person per year back in your pocket. An entire work week of time saved!
With AMS360 integration, your Bluewave phone system is a more powerful service and sales tool. How?
- Efficiency – by instantly displaying your AMS360 customer record, your team members perform fewer searches on each call.
- Focus – fewer distractions allow your team to pay more attention to cross-sales and account rounding, impacting both revenue and retention.
- Impression – your customers will notice the personalized service and speed. Happy customers are referring customers.
- Office Morale – better tools mean improved productivity and motivation Just ask the hundreds of Vertafore agencies using Bluewave Connect with QQ Catalyst.
If you are interested in learning more feel free to contact Bluewave: http://yourbluewave.com/GetAQuote.aspx
