We all want them, we all crave them right? The people who are dying to […]
Author Archives: Kelly Donahue Piro
Part 4: The Perfect Phone Call-Account Round
There is one phrase I want to erase from the world… I’m too busy. I […]
How to Address a Baditude In Your Office
What is a baditude you may ask? Well it’s my made up word for Bad […]
Part 3: The Perfect Agency Call – Account Reviews
So let’s me just tell you I have been a customer to the same agency […]
The Only Story You Need to Tell Your Team About Being Too Busy To Account Round
Wow, that is a long blog title! But I needed to get a point across. […]
Preferred Insurance Center Case Study: The Positive Attitude Challenge
Man, agency employees can just have rotten attitudes. This crushes morale, inevitably is reflected on […]
Part 2: The Perfect Phone Call-Sincere Thank Yous
In our house we don’t have cable any more for one reason. I couldn’t stand […]
How I Can Tell if Your Insurance Agency Is Amazeballs
How I Can Tell if Your Insurance Agency Is Amazeballs I sometimes think I have […]
