Kelly Donahue Piro, Author at Agency Performance Partners

[PODCAST] 9 Steps Meaningful Renewal Review Call

For some people getting started on making renewal calls can be perplexing! What do we […]

There is no magic bullet or secret sauce to launching renewal review calls to boost […]

Here is the reality. How you launch renewal review calls with your team is just […]

Making the calls First let’s discuss voice. Use a customer service voice, NOT a mom/dad […]

There are so many customer retention strategies that we can use to get to a […]

Don’t Panic. If your team is like most teams across the country, they immediately […]

How to Handle Insurance Rate Increases To handle an insurance rate increase, we must first […]

As many of us have learned by now insurance rates are continuing to increase. Whether […]