When your agency has overdue activities do you see delays in insurance customer service?
Of course you do! Backlog in agencies can become a huge downer. We see some agencies work hard to stay current and then some agencies become apathetic toward the backlog and just live in backlog. We need to stop the insanity. If an agency is consistently backlogged it means the processes in an agency need to be reviewed.
Delays in insurance customer service can lead to bad google reviews, cancellations and decreased referrals. we will review some ways your agency can tackle that backlog and stay current!
- Automate Processes
- Prioritize Workload
- Improve Communication
- Outsource
- Increase Staffing
- Embrace Technology
- Continuously Monitor & Review Processes
- 00:00:00 How do we abolish it?
- 00:01:21 Client Effects
- 00:01:52 Abolishing Insurance Agency Backlog
- 00:02:44 Conclusion
If your agency wants to be on top of the workload you have to read this blog!
Resources from APP On Delays In Insurance Customer Service:
Read our Blog On How to Abolish Insurance Agency Backlog
Get our FREE Guide on How To Get A Client on EFT Or Pay In Full
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- 2 Year Program (Install Key Agency Growth Processes)
We’re Agency Performance Partners; APP is your insurance agency’s best friend when it comes to training, strategies, brutal truth & tough love that’ll grow your agency with hugs & high fives along the way….just like a BFF.
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