Insurance Policy Review: How Burgess Insurance Boosted Retention 3 Points
Have you been thinking about starting an insurance policy review program in your office? In this episode of the Ridiculously Amazing Insurance Agent podcast, host Kelly Donahue-Piro interviews Dustin Burgess, CLTC, CEO of the Burgess Group Insurance and Financial Services. Many insurance agency owners had to change the pace and plans for their insurance agency when the pandemic hit, and one of those is Dustin Burgess of Burgess Insurance. He had his team start training with us when we began our online school. While we were prepared for revolt and everyone saying that they don’t have the time, we’re glad to let you know that his team has grown since working with us! Get an insurance policy review program into your agency today!
Episode Highlights:
- Dustin shares his background. (1:52)
- How did Dustin get into the insurance industry? (2:51)
- Dustin shares his logic behind team training and renewal review calls during the pandemic. (9:05)
- Dustin shares how he explained new processes to the team. (12:50)
- Dustin shares his experience in the first two weeks of working remotely. (22:59)
- Dustin gives us the three biggest successes he has seen by making calls. (26:27)
- Dustin mentions why he likes to track everything. (30:48)
- Dustin explains his retention goals and how he was able to make improvements. (34:26)
- Did Dustin notice a change in his team’s confidence level? (42:37)
- Dustin shares how their quote volume went down overall and their premium increase went up significantly. (46:33)
Key Quotes:
- “What we’re really trying to push forward with, is our fundamentals and continue to grow. So, we’re really growing our commercial side of our book of business, and we’re growing our agriculture side of the book of business…Seems to be that the more specialized we become, the more success that we begin to have.” – Dustin Burgess
- “When we talk about the why behind the why it really makes a lot more sense of how a small group of folks can achieve some of the success that we’ve achieved. I think that it is from communication…So, that they know the why behind the why.” – Dustin Burgess
- “We like talking to nice people. So, we kind of started to talk about the way that people do business with us and let them know about that. If we don’t think that they’re going to fit, we’re still going to offer the opportunity to do business with us. But, sometimes they’ll self select themselves out.” – Dustin Burgess
Resources Mentioned:
- Dustin Burgess, CLTC LinkedIn
- Burgess Group Insurance and Financial Services
- Kelly Donahue-Piro LinkedIn
- Agency Performance Partners
