View All 4 Minute Insurance Agent 2022 Videos For the Week
If you are an Insurance Agent 2022 stop and take a moment to watch these videos to help you become ridiculously amazing this year.
How To Deal With An Upset Customer Their Perception
What is the worst part of your job? It’s probably that moment when an angry insurance customer calls in.
Even just an annoyed customer isn’t fun, but that doesn’t change the fact that, as much as you might want to, you cannot get into the pit with them and duke it out.
How To Deal With An Upset Customer Listen & Take Notes
When an upset customer calls in, you always want to speed through the rough part and jump right into the problem solving. Your intentions are in the right place, but it’s not the right thing. What you need to do is stop and listen to angry insurance customers.
Seriously, stop thinking, stop doing, and just listen to what they have to say. Take notes, too. If you have questions or comments, write down those, as well.
How To Deal With An Upset Customer Confirm, Clarify and Tone
In yesterday’s post, we discussed why you need to listen to an upset insurance customer. And we do mean listen to them. They have likely had a long, tiring experience, so it’s important to let them let all of that out.
It’s important to wait until they are done expressing all of those feelings. If you interrupt them, you’ll essentially be starting them over and there is no need for that. Sit back and prepare to witness a wave of emotion and details.
How To Deal With An Upset Customer Options
Quick question. If you were to call into an agency or any office with an issue, which would you prefer? Would you rather deal with person who decides that they know best for you or would you rather work with someone who let you decide? This is exactly why you need to give an upset insurance customer options.
Always, always provide the client with options. Everyone likes to have a choice.
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