Insurance Agency Communication: When There is None, It Ticks Off Your Team!
We’re up to our second tip in our series of things that irritate your insurance team, and today we’re covering something that has to do with insurance agency communication. A huge thing that can tick off staff is what we call the black hole of communication. This is what happens when a team member emails you, texts you, or asks for a meeting, and there’s no response.
“The idea is that when people need you, they want your input because they’re uncertain on what to do. Now, training certainly helps, but so does just communication.”
We’re up to our second tip in our series of things that irritate your insurance team, and today we’re covering something that has to do with insurance agency communication. A huge thing that can tick off staff is what we call the black hole of communication. This is what happens when a team member emails you, texts you, or asks for a meeting, and there’s no response.
You might be thinking, “What are you talking about?” We know agency owners have inboxes that are full to the brim with unread emails. But it can still be incredibly frustrating for team members when they reach out to their owner and there’s no response.
Staff Typically Come To You For A Reason
When team members email you about a client or in regards to an issue, it’s probably because they genuinely need help. Not responding in a timely fashion isn’t excusable due to a full inbox or a busy schedule, and in many cases, it’s pretty disrespectful.
Now you might be thinking that if you have a million things going on, that one email can’t be all that important. And while it might not be a big issue for you, it can turn into a huge concern for your staff.
Communicate Your Status
Even if you don’t have the bandwidth to respond at the moment, you can still reply to your team member to let them know you received their email or text. Or if you’re not the one who should be handling the issue, you can redirect them to the right place. A communication like this just takes a moment of your time, but lets your team know that you’ve heard them.
Owners Expect Their Team To Respond
When an owner reaches out to someone on their team, they obviously expect a response in a timely fashion. We have to be reciprocal, and be responsive in the way we expect others to be responsive to us.
If you have a black hole of communication in your office, you might have some bigger issues with insurance agency communication. But now is also a great time to address it, to ensure everyone is communicating properly.
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