PODCASTER, BLOGGER, COACH, TRAINER, CONSULTANT & LEADER OF THE CHARGE TO MAKE AGENCIES RIDICULOUSLY AMAZING
Hi Agent! I'm Kelly.
I help insurance agencies become ridiculously amazing without having the headache of building processes, training and customer experiences alone.
Seeing agencies reach their potential lights me up, and it’s my mission to help as many agencies as I can become ridiculously amazing. Stick with me and I’ll show you how!
QUICK FACTS
01
GROWING UP
I’m the daughter of a salesman and teacher (funny I’m a sales trainer right?) I grew up in Connecticut and now live in Rhode Island.
02
FOOD
I have a strange food allergy, I’m allergic to all raw fruits and vegetables with a skin. But I enjoy sushi, buffalo wings and HelloFresh meals.
03
DRINK OF CHOICE
Grey Goose Martini with blue cheese stuffed olives, exceptional red wine and room temperature water.
04
BEST DECISION
Leaving a six figure job to work 80 hours per week all for myself and family.
05
FAMILY
I’m married to Andrew, who has never once tried to change me or keep me small. He’s not on social media so people don’t think he exists. I’m mom to the best rescue puppy named America.
06
FUN
Working out to get Splat Points at Orangetheory Fitness, eating at super fine dining restaurants, politics, reading and travel.
07
MY WHY
I struggled with this for a long time since everyone says their kids. Being kidless, I discovered my why was being able to hit my maximum potential, because if I can do that, I can give so much to others.
08
YOU’D NEVER GUESS...
I have been the Mall Easter bunny and a synchronized swimmer.
HOW I GOT HERE
everywhere I went there was no plan...
I got into insurance and financial services when I was 18 as a summer job while I was in college (this was before the debit card—if you can believe that!) I learned that many of my co-workers were missing opportunities for more money by not taking advantage of the incentives the bank was offering us. So I started asking every person who came to my line about whatever promo the bank was running. I used the extra money to help buy books and some pizza and beer.
I wanted to be able to afford a college that was outside of my family’s means. It was a struggle to make ends meet, and I had three jobs at one point. I knew that in order to succeed, I needed to take every opportunity presented to me so I could live up to my personal potential.
The problem I saw was that most people around me were not trained and were not comfortable educating our clients. I was quickly admired by my employer, but my co-workers were not so happy since I proved that it could be done. During this time, I temporarily toned down my requests and instead picked up extra shifts at a catering company so I could afford college.
As I graduated college and worked in several small insurance and financial service businesses, I realized that no one had a real plan to help team members feel comfortable contributing to growth. In fact, I was never in a direct new business role when I started my firm in 2014.
My plan was to create real strategies for all levels of team members in insurance agencies to embrace and use to help the entire agency survive and thrive. I created our AppX 6 month programs to install training, tracking, coaching, and the belief that agencies can grow without complicated marketing and producers.
WHICH LEADS ME TO WHY THIS COMPANY EXISTS:
to serve independent insurance agencies
I’m not perfect and I definitely don’t try to be. But I do know that if your agency can be ridiculously amazing with the right plan, tracking and implementation.
LET’S WORK TOGETHER
Process templates designed to drive your insurance agency’s customer experience.
Online training school designed to install retention, sales & time management strategies.
Virtual training sessions, coaching hours and secret shopper calls to drive performance.
20 Agencies are selected annually to go through a 2 year ridiculously amazing transformation.
WHAT YOU WILL FIND HERE
- Actionable processes & strategies
- Processes for all agencies, not just hip, cool and modern ones!
- A network of partners that can help you if you need it
- Nothing here is sugar-coated, if you want that go get a donut
- The belief that every insurance agency deserves to be ridiculously amazing
WHAT YOU WILL NOT FIND HERE
- The belief that there is no time in agencies to execute these strategies
- The idea that people will leave if we make enhancements to our approach
- The fear that people won’t buy in and it will be a waste
- The notion that you need to find the perfect time to start—it will never come
- The concept that your team is already overwhelmed and we can’t do this to them too
