“[The biggest benefit of the new process is] the knowledge that we are serving our customers better.” —Jamie Peters

“My agency gained valuable insight into the strengths and weaknesses of our sales process by engaging Agency Performance Partners in their Secret Shopper program. Being able to measure our team against APP’s data in critical parts of the process was a total game changer. We could immediately pinpoint our weaknesses and get to work improving where we needed it most.”

David was engaging, informational and engaging as a speaker. He added value for our valued agency partners by offering expertise, tips and examples for the claims process and best practices for becoming a true rock star in claims. We would recommend Agency Performance Partners in the future to add value especially when it comes to continuing education.

“Kelly is an amazing coach and insurance marketing visionary. Her dedication, commitment and enthusiasm developing a world-class sales organization is second to none! If you want change and results, Kelly is a must hire!”

“APP is great and always so positive with all of us and willing to help to get over the initial hurdle of how to approach the customers.”

“APP was great in helping us get started and kept encouraging us to get through the initial process.”

“APP is always willing to help on a personal level, encouraging calls from CSR’s, etc.”

“Bringing in the APP team is one of the best decisions we have made! This was a great investment for #teamIMG”

“I’m not going to lie; just as soon as we got the process up and running, the team was instantly relieved,”

“The process that Agency Performance Partners established gave me an easy way to identify and measure rate increases and monitor re-shopping activities.”

“The APP team have supported our two main agency goals: Grow organically, and have a marvelous retention ratio. The standard operating procedures developed by Agency Performance Partners creates an outstanding client experience and a culture of sales. Running the agency under Kelly’s command has catapulted our agency into future succes sby building a strong foundation for rapid growth. Agency Performance Partners are simply the best – and we recommend their services to any agency interested in differentiating themselves from competitors.”